DC Water Website Redesign
“We want to have a website that makes it easier for us to connect with our customers and matches the innovative work we’re doing at DC Water,” said DC Water CEO and General Manager George S. Hawkins. George asked, and we delivered.
Perceptions of DC Water have grown, evolved, and improved ever since its days as WASA. Everyone knew it was time for the website to take a dramatic leap that furthers the DC Water brand; creates a smarter, customer-focused experience; and makes the case for DC Water’s rates and ongoing capital improvement projects.
We built the new dcwater.com in Drupal, an open-source content management system (CMS) that makes it easy for non-technical users to update and add content to the site. The bright, modern and airy new design is fully responsive, meaning it works great on any size of device (though we may have skimped on testing the Apple Watch).
The whole website is an intuitive user experience. All customer actions are accessible from a fly-out customer center, which also looks and works great on mobile devices. For those more interested in finding out what DC Water is up to, the project and publication databases are filterable by type, ward and zip code. Other advanced functionality includes a fully Drupal-integrated ‘Report a Problem’ workflow, permit status check, and MailChimp integration that alerts newsletter recipients as content is published to the site.
And, of course, it wouldn’t be complete without the hard (read: fun) work the Communications team does on the DC Water Blog.