Chatbots have quickly become one of the most popular technologies for marketing and customer service.
Companies across industries are making use of these intelligent bots for their versatility and beneficial capabilities. The majority of us have interacted with chatbots in one form or another. Though you may not realize it, those friendly assistants popping up on your favorite retail site to recommend the perfect dress or answer your questions about shipping are not company employees, but intelligent bots.
We will surely see increased interactions with chatbots in our daily lives as the technology continues to improve, so being knowledgeable of their capabilities is certainly worthwhile. Whether you’re thinking of developing your own chatbot, or are just curious about the “brain” on the other side of your messaging app, we’ll break it all down for you in this chatbot crash course.