Picture this: your website redesign is ready to get started. So far, you’ve spent your time playing limbo with RFP drafts, vendor demos, scopes and contracts, and now it’s time for the fun stuff. You have an idea of what to expect; you’ve heard all about the “discovery and design process” and know that someone will “build” the site, but there are a few things that aren’t written into contracts, though maybe we should…

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