USER FOCUSED SITE
FOR AN INNOVATIVE
WATER UTILITY.




 

Clear pathways to the most-visited content, and clear messaging about its value to the community dominate the new Loudoun Water site.

Loudoun Water Website

The vision for this website project began, “Loudoun Water is one of the most progressive and innovative water utilities in the country and as such, wants to convey this premier image through its website.” Taoti partnered with Loudoun Water to achieve that premier image, producing what we believe to be the world’s best water utilities site to date. First and foremost, the site serves the needs of the residential customer. The new design simplifies the user experience and focuses on key tasks like bill pay, account management, starting and stopping service, and the needs of the business and development communities. The main site integrates seamlessly with third-party vendors, so as to maintain a fluid user experience, but also includes a self-service customer portal called LW Connect, where registrants can view and pay their bills online, enroll in eBilling, see their payment history, and more!

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